

Welcome to the Multi-Factor Authentication (MFA) Rollout Pack!

The customer version of the rollout pack provides customizable templates and other resources to help you 
plan for MFA and prepare your users to log in with it. The resources assume you’re using the free MFA 
functionality provided by Salesforce for direct logins to your Salesforce products, but they can be adapted 
to work for an SSO identity provider’s MFA service.

The customer version of the rollout pack is in the /Customer version folder and includes these resources:


PLAN FOR MFA
-----------------------
MFA Overview Presentation v4.pptx
	Presentation that you can use to make the case for MFA and get alignment with your 
	stakeholders and leadership. (For additional information, see this topic in Salesforce
        Help: https://help.salesforce.com/s/articleView?id=sf.mfa_make_the_case.htm.)

Test Plan Template v1.xlsx
	Simple template to help coordinate testing your MFA implementation. (For additional information, see
        this topic in Salesforce Help: https://help.salesforce.com/s/articleView?id=sf.mfa_test.htm.)


PREPARE USERS FOR MFA
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Change Management Strategy v1.pptx
Change Management Strategy Assets v1.xlsx
	For customers with complex change management needs, use these resources for a detailed
	discussion of change management best practices and a formal change management framework.

Sample Drip Email Campaign v3.docx
	Template with four sample emails that you can customize and send out to help prepare 
	users for MFA logins. (For additional information, see this topic in Salesforce 
        Help: https://help.salesforce.com/s/articleView?id=sf.mfa_prepare_users.htm.)

MFA Training Deck v4.pptx
	Customizable deck for training your users on what MFA is, how it works, and how to register 
	and log in with supported verification methods. (For additional information, see this topic in
        Salesforce Help: https://help.salesforce.com/s/articleView?id=sf.mfa_prepare_users.htm.)

Onboarding_3rd-Party Authenticator Apps v3.docx
Onboarding_Built-In Authenticators v4.docx
Onboarding_Salesforce Authenticator v3.docx
Onboarding_Security Keys v3.docx
	Customizable onboarding guides that show users the steps for registering and logging in 
	with each of the MFA verification methods that are supported by Salesforce products. 
        (For additional information, see these topics in Salesforce Help:
        https://help.salesforce.com/s/articleView?id=sf.mfa_prepare_users.htm and
        https://help.salesforce.com/s/articleView?id=sf.mfa_supported_verification_methods.htm.)

